Privacy Policy

Introduction

Welcome to Casino Guide Canada. We understand the critical importance of your privacy and are committed to protecting your personal information with the highest standards of care and transparency. This policy provides comprehensive details about how we collect, use, store, and protect your data when you visit our Canadian online casino information platform.

By using our website, you consent to the practices described in this privacy policy. We comply strictly with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation across Canada.

Information We Collect

When you visit our website, we automatically collect certain technical information to enhance your user experience and maintain optimal platform performance:

Automatically Collected Technical Data

• Your IP address and browser details
• Pages visited and session duration
• Click interactions and navigation patterns
• Performance data to optimize our service
• Screen resolution and device type
• General geographic location (province/territory)
• Referring website information

This information is collected anonymously and in aggregate form to help us maintain website stability and security, diagnose technical issues, and continuously improve your user experience. This data cannot personally identify you and is processed in accordance with PIPEDA’s principle of data minimization.

Your Privacy Rights Under Canadian Law

Under PIPEDA and provincial privacy legislation, you have comprehensive rights regarding your personal information:

Your Rights Include

• Right of Access: Complete access to all information we hold about you, including its source and how it’s used
• Right to Correction: Request correction or updating of any inaccurate or incomplete data
• Right to Withdrawal: Withdraw consent for data processing where consent is the legal basis
• Right to Complaint: File complaints with the Privacy Commissioner of Canada or your provincial privacy commissioner
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing for direct marketing purposes

How to exercise your rights: To exercise any of these rights, simply contact us at the email address provided above, clearly stating your request. We will process your request promptly and within 30 days maximum, as required by Canadian privacy law.

Cookies and Tracking Technologies

We use various types of cookies and similar technologies to personalize your experience and improve our services. Here are the categories we employ:

Types of Cookies

• Essential Cookies: Necessary for basic website functionality and access to core features. These cannot be disabled as they are required for the service to function
• Analytics Cookies: Help us analyze website usage through anonymized statistics (Google Analytics, etc.) to improve our services
• Preference Cookies: Remember your settings and preferences to enhance your user experience
• Marketing Cookies: Enable the display of relevant content based on your interests and measure campaign effectiveness

Managing your preferences: You can manage your cookie preferences at any time through your browser settings or our integrated cookie management tool. Please note that rejecting certain cookies may affect the optimal functioning of our website.

Third-Party Partners and Services

Integrated Third-Party Services

Some elements of our website may come from external partners to enhance your experience:

• Analytics Tools: Google Analytics, Hotjar for understanding website usage
• Advertising Networks: Google Ads, Facebook Ads for promotion
• Social Widgets: Social media sharing buttons (Facebook, Twitter, LinkedIn)
• Security Services: Cloudflare for DDoS protection and website security
• Content Delivery: CDN services to improve website performance

These third parties may deploy their own cookies to measure the effectiveness of their services or personalize content. We strongly encourage you to review these partners’ privacy policies to understand their practices, as we do not have direct control over their data collection and processing methods.

International transfers: Some of our partners may be located outside Canada. When this occurs, we ensure appropriate safeguards are in place (adequacy decisions, standard contractual clauses) to protect your data in accordance with Canadian privacy standards.

Advanced Security Measures

Protecting your information is our absolute priority. We implement multiple layers of technical and organizational security to protect your data against unauthorized access, alteration, disclosure, or destruction:

Technical Security

• SSL/TLS 256-bit encryption for all communications
• Secured servers with firewalls and intrusion detection
• Regular encrypted data backups
• Constant security system updates
• 24/7 monitoring to detect suspicious activity
• Web Application Firewall (WAF) protection

Organizational Security

• Data access limited to authorized personnel only
• Regular staff training on data protection
• Strict password policies and multi-factor authentication
• Regular security audits by external experts
• Incident response plan for security breaches
• Privacy by design principles in all operations

Data Retention and Deletion

We retain your personal data only for the duration necessary for the purposes for which it was collected, in accordance with PIPEDA’s principle of limiting retention:

Retention Periods

• Website navigation data: 13 months maximum (following Privacy Commissioner recommendations)
• Analytics cookies: 25 months maximum
• Contact information: 3 years after last contact
• Legal compliance data: As required by applicable Canadian laws
• Marketing preferences: Until withdrawal of consent

Upon expiration of these periods, your data is automatically deleted or anonymized irreversibly, unless legally required otherwise. You may also request earlier deletion by contacting us directly.

Provincial Privacy Law Compliance

In addition to PIPEDA compliance, we also adhere to applicable provincial privacy legislation:

Provincial Considerations

• Quebec: Compliance with the Act respecting the protection of personal information in the private sector
• British Columbia: Adherence to the Personal Information Protection Act (PIPA)
• Alberta: Compliance with the Personal Information Protection Act (PIPA)
• Other provinces: Full PIPEDA compliance with provincial oversight where applicable

Changes to This Policy

This privacy policy may evolve to adapt to new regulations, technological developments, or changes to our services. We will inform you of any significant changes by updating this page with the new revision date.

Notification of Changes

Major changes: In case of substantial modifications affecting your rights or how we process your data, we will notify you by email (if available) or through a prominent notice on our website at least 30 days before the changes take effect.

We recommend checking this section periodically to stay informed of any modifications that might affect the handling of your personal information.

Privacy Commissioner Contact Information

If you have concerns about our privacy practices that we cannot resolve, you may contact the relevant privacy commissioner:

Privacy Commissioners

• Privacy Commissioner of Canada: priv.gc.ca | 1-800-282-1376
• Quebec (CAI): cai.gouv.qc.ca | 1-888-528-7741
• British Columbia (OIPC): oipc.bc.ca | 1-800-663-7867
• Alberta (OIPC): oipc.ab.ca | 1-888-878-4044